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January 09 |
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Nolan uPVC's after-sales service reached new heights recently when four Pilkington glass units were craned into place over a house in Powys.
The original installation carried out by Carmarthenshire-based Nolan uPVC was fairly straight forward because ongoing renovation work to the property in Dinas, Powys meant there was a larger than normal entrance. This allowed the large aluminium patio doors and windows to be brought through the property and installed at the back of the house. However, when called on by Northway Brothers Ltd to replace the glass once the work had been completed presented a very different scenario.
"With work to the front of the property now complete the option of bringing the glass units through the house was no longer available to us, so we had to decide on a solution that would cause the least amount of disturbance to the customer and neighbours," said Paul Murphy, Nolan uPVC Installation Manager.
Options considered included asking neighbours if they minded walls being removed and rebuilt after the glass units were in place, but despite craning the glass units into place being the most expensive option, it was chosen because it would cause the least amount of disruption to everyone in the vicinity of the property.
Using a crane supplied by Davies Brothers a specially designed glass cradle was used to move each of the four glass units from the lorry at the front of the house to the area where it was being installed.
"Given the size of the items and because we had to lift the glass directly over the house we had to make sure that there was no risk to the public, customer and staff, and of course that there wasnt any damage to the customer's property," said Murphy.
Air lifting the four glass units took half a day with fitting completed within two days.
This is the first time Nolan uPVC has craned glass over a property as part of an installation and demonstrates it commitment to providing an exceptional level of customer service no matter what lengths and now heights it has to go to. |
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